At AV Cleans, we understand that you may have questions about our services, processes, and how we care for your luxury items.
Our FAQ page is designed to provide you with clear and concise answers to the most common inquiries. Whether you're curious about our cleaning techniques, delivery options, or how we handle specific materials, we've got you covered.
Where are you based?
We are based in Peterborough but offer complimentary pick up and drop off service around Cambridgeshire, The Midlands and London to save you time and money.
Monday – Friday from 9am to 7pm
How Can I Proceed With The Order?
You can either checkout online using our website or contact us directly. Please include all your address, contact details and the service required in the parcel, as well as the indicative current value of your items (for insurance purposes).
How Do I Order The Collection?
Royal Mail Home Collection - Simply present your QR code to our friendly courier upon collection and they will print your label and attach it to your package. Alternatively, you can drop off your package at your local post office. You can print your own label or simply show your QR code and they will print it for you!
How Long Does It Take?
The standard service time is no longer than 5 days as we are focused on quality and generally we experience a high demand for our service. In some cases, we may offer a priority 1 day turnaround service for cleaning and other less advanced services. On the other hand, complex restoration and dyeing services may take more than 3-6 weeks in some cases.
How Much Will It Cost?
Our pricing depends on the amount of work required and the materials we use. Item condition, size, type, materials and specific requirements all impact the final price. Shoe cleaning services are £30-50 and handbag cleaning services are £129-£200 on average and restoration services around £80 (shoes) and £199 (bags) or more.
Upon detailed inspection of each item we confirm the service specifics and pricing. At that point you can accept or reject the offer and in the later case we will send your item back to you.
How Quickly Will You Respond?
We respond to most emails within 2 hours during our office hours and within 12 hours hour outside our working hours. If you haven’t heard from us within 24 hours, it most likely means our message went to your spam folder. Kindly please check and in case it’s not there please contact us again.
How Should I Package My Item?
Simply place your item/items in a small parcel box with no other contents. Make sure the box is sealed tight. If you are printing and attaching your own label, just make sure it is secure and your items are ready to go!
What If My Items Are Lost or Damaged?
All orders are insured against any possible damage, loss or theft. Additionally, all items shipped via couriers are tracked and all items reaching our store are photographed and documented.
What Warranty Do You Offer?
We offer a standard 3-month warranty on our restoration services, subject to normal use and other external factors, such us new damage.
Why Do You Wrap Sneakers?
All of our treatment plans include protective wrapping of your footwear to further prevent exposure to moisture, dirt and dust and to also ensure they are kept in perfect condition after your AV Clean.
Do You Only Clean Designer Items?
No, we clean all types of Item’s, including running shoes! Whatever the stain or scuff and no matter how dirty your footwear is, you can be rest assured we'll take care of it.
Am I Able To Cancel My Order?
Yes, we value our customers' time and understands that plans can change unexpectedly. This is why we offer full refunds to all orders cancelled within 24 hours.
Do You Restore Patent Leather?
We can restore patent leather, however, there are some limitations to this service. We can advise more precisely on case by case basis.
Do You Restore Suede?
We clean, restore and brush suede. The process is usually accompanied by colour revive in order to bring your item close to the original look.
Do You Restore Exotic Leather?
Yes, we can restore all types of leather. However, the exotic type of leather usually requires more work and hence the service price may be a bit higher than for natural grain leather.
